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Privacy Notice

 

Privacy Notice

 

Who we are:

Raglan Suite Ltd is a dental practice registered at 16-18 Raglan Street, Harrogate, North Yorkshire, HG1 1LE. If you would like to contact us about any of the information contained within this privacy notice you can contact our Practice Manager Claire Shields by email at claireshields@raglansuite.co.uk or telephone on 01423 565432.

What information we collect about you:

We collect information about you when you enquire about our services or make an appointment with us for treatment. We will retain details and clinical notes relating to the care you receive within our practice and from third parties. We also collect information about you when you voluntarily complete customer surveys, participate in competitions or provide feedback to us.

How we will use the information we have about you:

We will use information about you to enable us to arrange appointments with the appropriate clinician and to ensure that you are receiving care appropriate to your clinical needs. Our regulators, The General Dental Council, require us to create and retain records of the dental treatment that is provided to patients. We are obliged by law to keep these records for 10 years after the last date of treatment.

We will not disclose your personal data, including records of your treatment, unless required to do so by law, or with your explicit consent. If you have been referred for treatment with us by another medical professional, we may disclose details of your treatment to them where appropriate. Wherever possible we will discuss any disclosure with you in advance. We will never pass on your information to a third party for marketing purposes.

We may share your information with selected third parties including; business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; analytics and search engine providers that assist us in the improvement and optimisation of our site; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will use your information to provide you with details about other services or products that we offer that we think will be relevant to your ongoing care or may be of interest to you.

Marketing:

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, click here.

Access to your information:

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information please contact us or write to us at the following address; The Raglan Suite, 16-18 Raglan Street, Harrogate, North Yorkshire, HG1 1LE

If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.

If you have concerns about the way in which we have handled your data, or are not satisfied with our response to any complaint you may have made, you can complain directly to the Information Commissioner Office.

Where we store your personal information

All information you provide to us is stored on our secure servers. When dental records are shared with third parties, this is done through an encrypted file sharing service.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to our Privacy Policy:

We regularly review our privacy notice and will update this page when necessary. This privacy policy was last updated on the 17th May 2018.

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Copyright © 2018
The Raglan Suite is the trading name of Raglan Suite Limited | Company House Registration Number: 8221259 | Registered in England and Wales | Registered Address: 16-18 Raglan Street, Harrogate, North Yorkshire, HG1 1LE | Raglan Suite Limited is authorised and regulated by the Financial Conduct Authority  Privacy Policy